Responsible gaming
At Casino Mate, we always strive to provide the highest level of service. We always advocate responsible gaming for every customer. Every one of our promotional offers is not aimed at increasing our customers’ expenses. We provide our customers with an entertaining service and strive to do so at the highest level. Every player must be disciplined and in control.
If for any reason you have become less entertained over time and have started spending more time and money on leisure activities in search of new experiences, there is every reason to believe that you have developed a gambling addiction. To combat your gambling addiction, we suggest the following:
- Discipline. We recommend that you learn discipline. You should limit the amount of time you spend on Casino Mate. You must control the money you spend on gambling. You must gamble in moderation. Find your measure and enjoy the game;
- Gaming Limits. You can set your deposit limits. You will be able to set them by contacting our administration or writing to our support team. All your requested limits will be set within 24 hours. You can set daily, weekly and monthly limits;
- Cool-off Period. This procedure is intended for players who do not have a strong gambling addiction. We give you the option to take a break for the desired period of up to 90 days. The account restriction will take effect within 24 hours. The peculiarity of this method is that you can write to our support team and remove the limitations ahead of time;
- Exclusion period. This method means total blocking of your account for at least 6 months without the possibility to restore it. You can be restricted for as long as you like. When you feel ready to resume your gaming activity, you can unblock your account for up to 6 months after the expulsion period;
- Psychological Support. You can always count on professional psychological support. You do not have to be afraid of your situation. You can lodge an anonymous complaint by writing to the support team at www.gamblingtherapy.org;
- Family monitoring. If you only have one computer in the family, we recommend setting up a family computer monitor to keep your family members away from gambling.
As you can see, there are many methods to help gamblers. We are always ready to help our clients with their gambling addiction and help them improve towards responsible gambling.